Refund and Cancellation Policy

1. Booking Advance

An advance may be required to reserve a vehicle. Before payment, we will tell you the advance amount and the cancellation or refund condition for your booking through WhatsApp, email, or message. Please review and accept those trip-specific terms before paying.

2. Customer Cancellation

• Tell us as early as possible by phone or WhatsApp if you need to cancel.
• Refund eligibility and any cancellation charge will follow the written terms shared at booking confirmation.
• An advance stated as non-refundable cannot normally be refunded after the vehicle has been reserved.
• No refund is normally available after the cab has been dispatched, the trip has started, or the customer does not arrive at the agreed pickup place and time.

3. Changes to a Booking

Requests to change the date, pickup time, route, destination, vehicle, or passenger count are subject to availability. A price difference or additional charge may apply. If a requested change cannot be accepted, the original cancellation terms continue to apply.

4. Cancellation by Us

If we cannot provide the confirmed service for a reason within our control, we will try to arrange a suitable alternate vehicle. If no suitable alternative is available and the trip is cancelled by us, the amount received for the unavailable service will be refunded. This does not apply when cancellation results from false information, unsafe or unlawful passenger behaviour, or another customer breach.

5. Traffic, Weather, and Attraction Closures

Traffic, weather, security restrictions, public events, road closures, and monument closing days may change the itinerary. These events do not automatically qualify for a refund when the booked cab service is still provided. We will make reasonable efforts to adjust the route or itinerary.

6. Early Trip Completion

No partial refund is normally available when the customer voluntarily ends the trip early, skips places, or uses fewer hours or kilometres than the confirmed package, unless we agree otherwise in writing.

7. How to Request a Refund

Contact us with the booking name, travel date, phone number, payment reference, reason for cancellation, and the written booking confirmation. We will review the request against the agreed booking terms and tell you the decision.

8. Refund Method and Time

An approved refund will normally be sent to the original payment method or another mutually agreed method. We aim to initiate approved refunds within 7 to 10 business days. Banks and payment providers may take additional time to show the amount in your account.