Privacy Policy

1. Information We Collect

• Your name, phone number, email address, and preferred contact method.
• Pickup and drop locations, travel date, passenger count, itinerary, and vehicle preference.
• Messages exchanged through phone, WhatsApp, email, or the website.
• Payment status and transaction reference where needed to confirm or refund a booking. We do not ask you to send complete card or banking passwords.
• Basic technical information such as browser, device, IP address, and server logs when automatically recorded by our hosting service.

2. How We Use Information

• To prepare quotations, confirm bookings, assign vehicles and drivers, and coordinate pickups.
• To communicate itinerary changes, provide customer support, and respond to complaints.
• To process payments or refunds and maintain booking, accounting, safety, and legal records.
• To prevent fraud, protect customers and drivers, and improve our website and services.
• To send promotional messages only where permitted. You can ask us to stop such messages at any time.

3. When We Share Information

We do not sell or rent personal information. We may share only the information needed with an assigned driver, vehicle or fleet partner, payment service provider, hosting or communication provider, professional adviser, insurer, or government authority. These disclosures are limited to operating the trip, processing a payment, protecting safety, or meeting a legal requirement.

4. Google Maps, WhatsApp, and External Services

Our website includes links to WhatsApp and may display Google Maps. When you use these services, their providers may collect information under their own privacy policies. We do not control the data practices of external websites or applications.

5. Cookies and Website Logs

We do not currently use targeted advertising cookies on this website. Essential hosting functions, embedded maps, and external services may still use cookies or record technical logs. You can control cookies through your browser settings, although some features may not work properly after blocking them.

6. Retention and Security

We keep personal information only for as long as reasonably needed for the booking, customer service, accounting, dispute handling, safety, or legal obligations. We use reasonable administrative and technical safeguards, but no internet or messaging system can be guaranteed completely secure.

7. Your Privacy Choices and Rights

Subject to applicable Indian law, you may ask us to provide information about your data, correct inaccurate details, erase data that is no longer required, withdraw consent where processing depends on consent, or raise a grievance. We may need to verify your identity before completing a request. Withdrawal does not affect processing already completed lawfully and may prevent us from providing a requested booking.

8. Children's Information

Bookings must be made by an adult. Information about a child should be provided only by a parent or lawful guardian and only when required for the journey. We do not knowingly use children's information for targeted advertising.

9. Updates to This Policy

We may update this policy when our services, website, or applicable law changes. The latest version will be posted on this page with a revised update date.